The best stories hold people’s attention, are told in an engaging way and are relevant to the audience – by following the tips David talks about in the video, you will be able to improve your storytelling skills and impress audiences in and out of the workplace.

If you want to master the art of influencing and become a skilled communicator, then you’ll want to understand Cialdini's 6 key principles of influence.

…. I feel as though I’m surfacing slowly from a deep sleep. I can hear Luisa talking about me in an urgent voice. I slowly open my eyes to find myself lying on the floor by the fire. Oh, and the zoom is still happening, but I seem to be the subject of the conversation. What the hell…?

10 years ago I was asked to run a customer service course – that I’ll never forget.

Most of us think of ‘customers’ as people who voluntarily chose to buy from us, and that we have to care for, if we want to keep them.

Zoom isn’t an ice lolly anymore, but an application allowing us all to fly out into cyberspace to meet up; fighting coronavirus and saving our social lives in lockdown.. And it doesn’t even cost six new pence -it’s free.