The complexity of modern life and business demands new tools for managers to fight the battle. Design thinking provides a framework for defining, investigating and then solving problems with rapidly produced prototypes and innovative solutions. This 1-day workshop is designed to assist managers to begin to operate in a new and more dynamic way.

The purpose of this course is to analyse projects from the perspective of those players in projects, who are not full time project managers. Exercises and case studies are used to ensure the effectiveness of the training.

Turbulent times demand greater people management skills. Staff naturally turn to their management for clear direction, feedback and development. This one-day course is designed for experienced managers to hone their skills as people leaders.

The majority of communications are by email, so the course will consider both effective written communication and the need for verbal contact – largely by phone. The skills covered will include the probing skills needed to find the needs behind requests and techniques for presenting insights and products to suit those needs.

Traditional selling methods were all about ‘pushing’ the product, regardless of buyer needs. The modern approach to selling is about being a facilitator of relationships. Salespeople aim build rapport with the client, understand their needs and identify the appropriate solutions that the company can offer. The process of selling is influencing not telling, and the buyer must ensure they make logical decisions based on useful and factual information.

This lively one day course recognises that, if anything, written communication has got harder. Everyone is expected to be the masters of letters, emails and short reports. We all have to display skills in a variety of media with a range of electronic tools. We deal with all these issues, along with the need to write accurately, briefly and clearly in English your customers can readily understand.

This 2 day course is designed to help delegates develop a planned and strategic approach to interpersonal communications. We look at the range of options in the context of typical organisational concerns and challenges. The delegates then use these to plan and execute communications in a lively set of exercises and roleplays.

We’ve never had so much information to deal with and the writer has to work hard to ensure they are read. This course is designed to help us grab the attention of a reader, deliver information concisely, create a strong positive emotional response and generate the actions we are after.

A key challenge for many managers is the delivery of coaching support in a way that motivates improved performance. This course looks at coaching & mentoring within a range of intervention styles from training through to disciplinary procedures.

Managers and Department Heads are key people in any organisation. The way that they lead their team is the most significant determinant of the team’s motivation and results. Managers are the key link between strategy and execution, between planning and doing.

This course provides an insight into Emotional Intelligence for staff and managers, who wish to develop skills in handling emotional aspects of interpersonal relationships and motivation. It puts this type of intelligence into the context of traditional models of intelligence.