Management Skills
Managers and Department Heads are key people in any organisation. The way that they lead their team is the most significant determinant of the team’s motivation and results. Managers are the key link between strategy and execution, between planning and doing.
Most managers are effective technically. They know how to do the jobs of their team members; they understand their industry, and the policies of their organisation. However, most managers are less effective at leading their people and finding ways to motivate and engage them.
Key elements of this important role are examined and delegates will learn a range of skills to help to develop a strong and effective team.
The course uses an extended video case study that illustrates a number of key leadership challenges. These then create opportunities for skills practice.
Learning Objectives
This 2 day workshop is designed to assist new and existing managers with the development of the leadership and people management aspects of their role.
By the end of this course, delegates will be able to:
Understand the difference between managing and leading
Understand how to motivate and develop team members
Develop and communicate clearly goals and objectives
Measure team members performance
Coach higher performance
Delegate effectively
Give feedback constructively and honestly
Course Overview
The role of the manager as leader
What is leadership?
What does a leader do?
What are the traits and qualities of the leader?
Can leadership be learned?
Practical leadership models
Action centred leadership
Situational leadership
Developing the Team
What is teamwork?
Motivating the team
Understanding team dynamics
Developing a motivated workforce
Performance Management tools
Measuring performance
Understanding the tools of performance management
Selecting the right tool for the job
Developing high performance
Feedback
Delegation and empowerment
Coaching (input and output)
Goal-setting
